Q1:Why are your prices so low?
Our prices are relatively lower than what you would find at the local mall or even other online stores. You may wonder, "How is this possible?" We are able to provide a very low price on quality products because:
Being online, we can take advantage of the lower cost of operation. For example, we have no expensive stores to lease, air condition to install，cleaning fee to pay. All orders are placed online, via fax, the e-mail by the customer.
Unlike stores in your neighborhoods or some online stores, we do not buy from "wholesalers" who buy from other "wholesalers", who in turn buy their products from yet another "wholesaler". By ordering from us, you are removing a lot of people in the middle. Fewer people in the middle means fewer price markups along the way. Please bear in mind that all of the product are all made by ourselves with good quality.
?We believe that if you get a good price, a good product, and a good shopping experience, you will tell all your friends about us!
Q2:What’s the price shown on your website?
We are a professional lace wigs store which will surely provide you contented service, not only on the quality, but also on the price.
Q3:What is the delivery time for orders?
If you buy products in stock, you could get them within 7 business days; however, if you buy the custom products, you may get them in 20 business days. We definitely will contact you if the time need to be adjusted.
Q4:Can I choose rush order service?
Our principle lies in making sure you would get the most considerate service. If you want to use rush order, once you give us the reasonable reasons, we, of course, try our best to meet your needs. But one thing should be mentioned that if something affects the delivery time, we must have a sincere communication about it with you and ensure you that we will finish it as soon as we could.
Q5:When should I order?
Anytime you want. If you have chosen one or several products from our website, please feel free to make your order. You could do it through e-mail, telephone, or on the website directly. If you find you cannot communicate with us online because of working time, you can leave a message. We will get back to you and answer your questions in time.
Q6:What is your return policy?
We hope that you are happy with your purchases, however if for some reason you would like to exchange or return your items please contact us via e-mail so as long as they are in original condition, unworn and with band intact/tags attached.
If for any reasons you're not happy with anything you bought from us, including personalized items and even custom-made wigs, you can get further information by sending e-mails to us. When this happens, we will have our own ways to deal with it. If you are determined to return or exchange the wig, in principle, we can give the former one to you freely and then post the proper one to you instead. However, the shipping fees must be paid by yourself.
All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers’ needs. All orders placed on our website should obey the following policies under any conditions.
Note:
1. Please check carefully before you sign for your package;
2. You are required to measure yourself with a tape measure before you order on our site. If you measure yourself inaccurately so the size is not suitable for you, we cannot make an exchange or return for you;
3. We try to make merchandise in absolutely good quality.
Attention:
1. In the case of shipping damages please contact our customer service before item is returned.
2. Credit will always be issued to the same card to which they were charged.
3. Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper.
Retain your tracking number as we will be unable to send your order without proof of delivery. Please allow 3~5 business days after your package has been delivered for "return" or "exchange" to be processed.
Q7:How can I see a swatch of the color I'm interested in before I order?
When you browse one certain product for details on our website, once entering the page as to one particular kind of product, you would soon find the color chart listed right besides the product pictures we have shown. And then, if you want to get further information about one particular color, the only thing you need to is to click on one of them and then wait for the sample of color coming to you.
Q8:Can I place my order over the phone?
Of course you can. Once you have decided to order one or several products on our website, please feel at ease to make your order over the telephone, or you also can finish it via e-mail, or on the website directly. Please choose the right time when someone could answer your phone as soon as possible. If you find that you cannot contact us because of the working time, you could leave a message and we will get back to you quickly.
Q9:How do I pay?
Payment can be made mainly via PayPal, Visa as well as MasterCard at the moment. But before you place an order using PayPal on our site, we do hope that you could spend some time reading the related information in details to understand how these methods of payment are processed. You can find the information on the website page.
Q10:How much does shipping cost?
It depends on the weight or something related of the products. We could tell you the fees in a general way right now. We will notice you in detailed way once you decided to make the order.
EMS: $20.95(per 500g)
DHL: $12.95
Q11:How will I be notified of my order status?
We contact our customers by e-mail at various points of the order process. It is imperative that the customer provides an e-mail address on the order. You also can log in your account to check the status of your order. The first e-mail is sent immediately after we received your payment. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.
Meanwhile, you could get the instant information any time as to the shipping status on the http://www.usps.com/shipping/trackandconfirm.htm or on the official website of EMS or DHL by remembering your tracking number.
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